Legal
Grievance officer
If you have a concern about how we handle your personal data, our grievance officer will hear it. We acknowledge within 2 working days and resolve grievances within one week.
Last reviewed · v1
Draft for counsel review. This text is a working draft prepared ahead of launch. It is not yet approved by our lawyers and may change before it takes effect.
- Name
- Hariharan
- Role
- Grievance officer, ELAN1 AGENTIC TECHNOLOGIES PRIVATE LIMITED
- hariharan@elan1.ai
- Post
- ELAN1 AGENTIC TECHNOLOGIES PRIVATE LIMITED, 114, B Block, Second Floor, Sir Theagaraya Road, T Nagar, Chennai 600017, Tamil Nadu, India
Who can raise a grievance
Anyone whose personal data we process as a data fiduciary: visitors to elan1.ai, people who have contacted us or applied for a role, and representatives of organisations we work with. Under the Digital Personal Data Protection Act 2023 you are the data principal.
If your data is held in a system run by one of our customers, that customer is the data fiduciary. Raise it with them first; we act as their processor and will help them answer you.
What you can raise
- A request to see a summary of your personal data and how it is used
- A request to correct, complete, update or erase it
- Withdrawal of consent you gave us
- A concern that we have handled your data wrongly, or a suspected breach
- Nominating someone to act for you
How to raise it
Email the grievance officer, use the “Raise a grievance” route above, or write to us by post. Please include:
- Your name and an email address we can reply to
- The nature of the grievance
- Any reference you have, such as an earlier email or request
- What happened, and what you would like us to do
We may ask you to confirm your identity before acting on a request about your data. We will only ask for what we need.
How quickly we respond
- Acknowledgement: within 2 working days, with a reference number.
- Resolution: within one week. If a grievance genuinely needs longer, we tell you why and when to expect an answer, always within the period the DPDP Rules 2025 allow.
There is no charge for raising a grievance.
If you are not satisfied
Once you have used our grievance process, you may complain to the Data Protection Board of India under section 13 of the DPDP Act 2023.
If you are in the EU or UK, you may also complain to your data protection supervisory authority.
Contact for this policy
Hariharan, grievance officer: hariharan@elan1.ai. Post: ELAN1 AGENTIC TECHNOLOGIES PRIVATE LIMITED, 114, B Block, Second Floor, Sir Theagaraya Road, T Nagar, Chennai 600017, Tamil Nadu, India. We acknowledge within 2 working days and resolve grievances within one week.
Version history
| Version | Date | Change |
|---|---|---|
| v1 | First draft for counsel review, under the DPDP Act 2023 and the DPDP Rules 2025. |
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