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Product tour · Agentic service

Follow two cases through elan1 Resolve.

Agents take a customer case from first message to fix, across email, chat and WhatsApp. Every step that moves money passes elan1 Govern. You pay per resolved case.

Start the tour

5 steps · about 3 minutes · illustrative data

An analyst sorts stacks of case files on a table, sliding one with a crimson tab forward

The tour

elan1 Resolve, step by step.

Step through at your own pace. Nothing moves on its own.

01 / 05 · Read

Read the case and its history.

  • Message, order and history together
resolve.elan1.ai/cases/8812

Case 8812 · damaged delivery

WhatsApp

  • Message

    customer reports a damaged delivery

  • Order checked

    order and history attached to the case

    Reading
Case 8812, a damaged delivery reported on WhatsApp: the customer's message, the order and its history together in one case. Illustrative data. Illustrative data.

Text alternative

The tour as text.

Every step and every screen, written out for screen readers, print and anyone who prefers to read.

  1. 01 Read the case and its history.

    On screen: Case 8812, a damaged delivery reported on WhatsApp: the customer's message, the order and its history together in one case. Illustrative data.

    • Message, order and history together

  2. 02 Decide the routine with elan1 Decide.

    On screen: Today's cases: case 8812, a damaged delivery, judged routine; case 8819, a ₹38,000 refund above the ₹10,000 limit, routed to a person. Illustrative data.

    • Routine cases closed end to end
    • Unsure cases routed, never guessed

  3. 03 Resolve: reply, replace, refund or credit.

    On screen: Case 8812: after the order check, a ₹4,200 refund goes to elan1 Govern, a credit note is raised through elan1 Act, and the reply confirms the outcome with the customer. Illustrative data.

    • Credit notes raised through elan1 Act
    • Outcome confirmed with the customer

  4. 04 Govern every money-moving step against your limits.

    On screen: Money steps: a ₹4,200 refund allowed within limit; a ₹38,000 refund above the ₹10,000 line held for the support lead; a credit note raised through elan1 Act. Illustrative data.

    • Limits per refund, customer and day
    • Above the line, a named lead decides

  5. 05 Hand over the hard cases to a person, with the evidence.

    On screen: Handover: case 8819 passed to the support lead with the case, the evidence, a suggested reply and the recorded reason, a refund above the ₹10,000 limit. Illustrative data.

    • Case, evidence and suggested reply
    • Reasons recorded
    • An unanswered approval is refused after 24 hours

What you just saw

Resolve fixes. Govern decides.

Decide judges the routine. Resolve does the work. elan1 Govern allows each money step, and elan1 Act raises the credit in the ERP. Case trends appear in elan1 Pulse.

Applications

elan1 Actelan1 Propelelan1 Resolveelan1 Pulse

Foundation

elan1 Ontologyelan1 Decideelan1 Governelan1 Run
elan1 Resolve on the platform, with elan1 Govern on the one path every action takes.

Start with one process.

Bring one queue. We'll show you the handover.

Book a demoSee a governed action
  • Allowed · Approved by Asha R.
  • Held for CFO
  • Refused · rule 4.2
Illustrative data.

Questions

The Resolve tour, answered.

Yes. These are elan1 Resolve's own screens, rebuilt for the web, with illustrative data: the cases and the people named are fictional. The tour is ungated and takes about 3 minutes, and its last screen offers Book a demo with elan1 Resolve pre-filled, so you can see the same screens on one process of your own.

No. The elan1 Resolve tour is ungated: no form, no sign-up and no email address. It takes about 3 minutes, and nothing you click changes a real system, because the data is illustrative. When you reach the last screen, Book a demo opens with elan1 Resolve pre-filled, if you want to see it on your own process.

Yes, within the limits you set. Above them, a named person decides.

You pay for the outcome, not for the number of tickets.

Those are recommendations only. A qualified person always decides.

It reads the case with its message, order and history together. elan1 Decide judges the routine, and unsure cases are routed, never guessed. Resolve then replies, replaces, refunds or credits, with credit notes raised through elan1 Act, and confirms the outcome with the customer. Every step that moves money passes elan1 Govern first.

A named lead decides. You set limits per refund, per customer and per day, and elan1 Govern checks every money-moving step against them. Above the line, the case goes to a person with the case, the evidence and a suggested reply, and the reasons are recorded. An approval nobody answers is refused after 24 hours.

Start with one process.

Add the next when it holds.

Book a demo
Approvals · Kolam ComponentsIllustrative
  • Allowed · Approved by Asha R.
  • Held for CFO
  • Refused · rule 4.2
RCPT-0042 · signed · chained
A product view with three decisions: allowed and approved by Asha R., held for the CFO, and refused under rule 4.2. Illustrative data.